Repair before replace
Screens, boards, ports, batteries — fix what others tell you to bin.
Based in Lewes · Digital Concierge · Falmer Hardware Hub
Computer Repair Service Sussex
Patient Digital Concierge for Lewes over 65s, a student Hardware Hub at Falmer, and laptop & PC repair across East and West Sussex. Free diagnosis, fixed pricing where possible, 90-day warranty.
If it’s not worth fixing, we’ll tell you. If a new machine is the smarter call, we’ll tell you that too.
Free diagnosis
No nonsense quotes
90-day warranty
★★★★★ 5.0 on Google
Plain English only
01 / 10
Where we add value
High-street chains and manufacturer support often push replacements or charge diagnostic fees before you’ve heard a straight answer. We diagnose properly, explain what we find, and only start work after you approve the quote.
We do not add value on every job. If a repair does not make financial sense — or if buying refurbished is smarter — we will tell you that rather than take the work.
Free diagnosis
Firm quote first. No paid work without your approval.
90-day warranty
Covered on the specific fault we repaired.
Honest assessment
We’ll say when repair is not worth it.
02 / 10
Two local services
Different needs, clear offers — patient digital enablement in Lewes, and student hardware support at Falmer.
03 / 10
What we work on
Windows PCs, laptops, and Apple Macs — home machines and small-business kit.
Windows laptops & PCs
Dell, HP, Lenovo, Acer, ASUS, custom builds, and everything in between.
Apple Mac
MacBook Air, MacBook Pro, iMac, and Mac mini. Some Mac parts need longer lead times.
Home & small business
Workstations, printers, Wi-Fi, backups, email, and day-to-day support.
Not sure if we can help? Ask anyway — if we can’t, we’ll point you somewhere that can.
04 / 10
Repairs & services we handle
Fixed pricing where possible. No jargon. We explain everything before we start.
Hardware & upgrades
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From £30 + parts
Laptop & PC repair
Screen replacements, motherboard diagnostics, RAM & SSD upgrades, charging ports, keyboards. We fix what manufacturers want you to replace.
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From £35
Laptop cleaning & maintenance
Full internal clean, fan service, fresh thermal paste, and health check. Cooler, quieter, faster.
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From £45
Virus & malware removal
Full system scan, rootkit detection, browser hijacker removal, and security hardening.
Setup, software & support
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£50
New computer setup
Software, file transfer, email, backups, bloatware removal. Back ready to use.
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From £25
Software install & updates
OS installs, stuck Windows updates, printer drivers, Office setup.
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From £35
Backup & file transfer
Cloud or local backups, old machine to new, nothing left behind.
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From £30
Account & email setup
Email, password managers, Microsoft 365, Google Workspace, iCloud, syncing.
Home, network & learning
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From £45
Network & Wi-Fi setup
Dead spots, slow connections, printer sharing, NAS. Home or office.
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From £30/hr
Tech tuition
Patient, jargon-free one-to-one help at your pace — files, email, browsing, video calls.
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Free / From £20
Buying advice & refurbished
Impartial advice based on what you actually need. We also source quality refurbished machines.
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BusinessesCustom quote
Small business IT
Support contracts, workstation setup, email migration, backups, security audits, AI guidance.
05 / 10
Typical pricing
These are starting points. Your exact quote comes after free diagnosis. No work starts without your approval.
Full laptop service
Internal clean, fan service, health check.
£45
SSD upgrade labour
The single best fix for a slow machine.
£35 + SSD
Screen replacement
Labour fixed — panel cost depends on model.
£35 + screen
Virus removal
Full scan, cleanup, and hardening.
£45–£70
New computer setup
Ready to use — files, email, backups.
£50
On-site visit
Anywhere in Sussex, first 30 minutes included.
From £55
Us vs the usual options
| Situation | Sussex Tech Repair | Typical alternative |
|---|---|---|
| Diagnosis | Free | Often charged, sometimes credited later |
| Slow laptop | Clean, SSD, tune-up — keep your machine | “Time for a new one” |
| Cracked screen | £35 labour + panel | Full device replacement push |
| Explanation | Plain English, options laid out | Jargon and upsells |
| Warranty | 90 days on the repair | Varies — often unclear |
06 / 10
Our repair process
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01
Free diagnosis
Call, WhatsApp, email, or the contact form. We diagnose at no charge and give you a firm quote.
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02
You approve
If you decline, you pay nothing for the diagnosis. Mail-in: return postage only if you don’t go ahead.
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03
We fix it
Hardware repair, software cleanup, setup, or tuition — whatever you booked. No surprise add-ons.
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04
Tested & returned
Checked, explained, and back with you. All repairs carry a 90-day warranty.
07 / 10
How to get your device to us
On-site visit
We come to you anywhere in Sussex. From £55 including the first 30 minutes.
Mail-in
Post it with tracked delivery. Return postage included in the repair cost.
Collection & return
We collect, repair, and bring it back. Free within the Lewes area.
Remote support
Software issues and tuition over a secure remote session or video call.
Customer rating
Honest feedback from people we have helped across Sussex.
We are collecting early Google reviews. The star rating above will grow as more customers leave feedback.
08 / 10
Common questions
We provide a firm quote after diagnosis — no hidden fees. If the repair costs more than the device is worth, we’ll tell you straight. No work is carried out without your approval.
We’re based in Lewes with Digital Concierge home visits for local over 65s, a student Hardware Hub at Falmer, and cover across East and West Sussex — Brighton & Hove, Eastbourne, Hastings, Uckfield, Haywards Heath, Burgess Hill, Seaford, Newhaven, Crowborough, and everywhere in between. We also take mail-in repairs from anywhere in the UK.
Most software jobs are turned around within 1–2 working days. Hardware repairs depend on parts — SSD and RAM upgrades are typically next-day, screen replacements take 2–5 working days.
Yes. We work on Windows PCs, laptops, and Apple Macs. Some Mac repairs require specialist parts with longer lead times.
We treat every device as if it contains sensitive information. We don’t access personal files unless the work specifically requires it.
It’s almost always cheaper. It’s better for the environment. And you keep your files, settings, and the machine you’re used to. An SSD upgrade can make a sluggish laptop feel brand new.
Yes. Ship your device to us with tracked postage. We diagnose and quote, then repair and return it. Return postage is included if you go ahead with the repair.
We’ll say so. We can help you recover files, source a quality refurbished machine, or give buying advice — without pushing an upsell.
09 / 10
Quantified repair impact
Figures below are industry and agency estimates we publish so “repair before replace” is measurable — not marketing fluff. Model footprints vary; we cite the sources.
62 Mt
Global e-waste generated in 2022 — only 22.3% documented as properly collected and recycled (Global E-waste Monitor 2024)
17.6 kg
E-waste generated per person in Europe in 2022 — the highest regional rate (Global E-waste Monitor 2024)
~65–75%
Share of a typical laptop’s climate impact tied to manufacturing, not day-to-day electricity (DESNZ / ADEME assessments)
~27 kg
CO₂e avoided per year of use by choosing a refurbished laptop over new (ADEME)
~127 kg
Raw materials extraction avoided per year of refurbished laptop use (ADEME)
1.6 Mt
CO₂e/year EU could save by 2030 if every notebook lasted one year longer (European Environmental Bureau)
Workshop
Exact workshop metrics we publish
£0
Diagnosis before any paid work
90-day
Warranty on the specific fault repaired
£35
SSD upgrade labour (drive charged separately)
£35
Laptop screen labour (panel charged separately)
£49
Student flat-fee labour at Falmer (with student ID)
£55
Digital Concierge home visit (up to 90 minutes)
Parts & repair knowledge
- iFixit — Repair guides, toolkits, and quality spare parts for laptop and electronics repair
- Manufacturer / OEM channels — Genuine and compatible panels, batteries, and SSDs sourced to match the device — quoted before fit
10 / 10
Ready to fix it?
Free diagnosis. Straight quotes. We’ll tell you if repair isn’t worth it. On-site across Sussex or mail-in from anywhere in the UK.